1. Introduction

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. Personal Information is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. We respect your privacy and treat your personal information as confidential. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Information in accordance with our website. https://www.centuriondayhospital.co.za

2. What personal information do we collect?

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or procedures that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you fill in an online pre-admission forms or fill in a contact form to request more information or subscribe to our newsletter through the website, we may collect certain information from you, including your name, surname, age, weight, address, email address, phone number, medical information, doctors information, medical aid information as well as your emergency contact / next of kin’s information.  We refer to this information as “ Patient Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Patient Information.

3. When do we collect information?

We collect information from you when you subscribe to a newsletter, fill in online pre-admission form, or fill in your information when requesting information via a website contact form.

4. How do we use your information?

We use the Patient Information that we collect generally to fulfill any requests placed through the website (including processing your medical information, to arrange for any medical procedures to take place, and providing you with the quotes / invoices and/or information requested).  Additionally, we use this Patient Information to:

Communicate with you; Screen requests for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).

Finally, we may have to share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

5. Google

We make use of Google Ads. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.  https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google Analytics to help us understand how our customers use the website. You can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout

Note that we shall under no circumstances be utilizing any personally identifiable information as obtained through our Google AdWords remarketing campaign in any other related marketing endeavours – online or otherwise. (Such restricted utilization of information includes the sharing of such with third parties.) The Company shall under no circumstances be using any sensitive information of any nature on any of our remarketing tags.

The Company shall duly endeavour to adhere to all of the current in-effect policies of Google related to remarketing or any other form of Google advertising in all of its Google AdWords marketing campaigns. (In instances of possible non-conformity to such, the Company shall endeavour to rectify such in a prompt manner.)

5. Data Retention

When you make use of our online pre-admissions through the website, we will archive your patient Information for our records. Should this be of concern to you kindly request for more information from info@centuriondayhospital.co.za

6. Do not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

7. How do we protect your information?

Centurion Day Hospital will ensure that the appropriate measures are taken to safeguard any personal and patient information. These measures will include physical, technological and procedural safeguards which restrict access to systems, as well as steps to ensure the safe archiving of records.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so. Centurion Day Hospital will not be held liable under any circumstances if such information is compromised or disclosed through conduct outside the control of Centurion Day Hospital such as hacking, “Trojan Horses”, or infection by “viruses” or software that are intended to damage and detrimentally interfere with our operations.

We also make use of regular Malware Scanning and we use an SSL certificate to safeguard our website.

8. Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

9. Changes to this privacy policy?

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@centuriondayhospital.co.za or by mail using the details provided below:

192A Glover Avenue Lyttleton, Centurion, 0157, Centurion , GT, 0158, South Africa

10. According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

11. COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

12. Access / Assistance regarding your information and privacy rights

You have the right to request a copy of the personal information we hold about you. To do this, simply contact the information officer and specify what information you require.  We will need a copy of your ID document to confirm your identity before providing details of your personal information.

We depend on you to make sure that your information is up to date and correct. For any assistance regarding the correction of personal information or records or should you require the deletion of records please submit a request to the information officer.

Information Officer : Elmarie Marais – info@centuriondayhospital.co.za